Terms of Use

1. Who we are

1.1 Reimbsr is provided by Niche Compute Ltd, a company registered in England and Wales with company number 17424414, whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ. Reimbsr is a trading name of Niche Compute Ltd. In these terms, "we", "us" and "our" mean Niche Compute Ltd, and "you" means the person using Reimbsr.

1.2 You can reach us at hello@reimbsr.com, by phone on 07565 408178, or by post at the address above.

2. These terms

2.1 These terms are a legal agreement between you and us. They cover the Reimbsr app for iPhone and Android and the online services that make it work (together, "Reimbsr"). Our website at reimbsr.com tells you about Reimbsr, and section 10 also applies to your use of it.

2.2 You accept these terms when you create an account. The sign-in screen links to them, and tapping a sign-in button confirms that you agree. If you do not agree to them, you must not use Reimbsr.

2.3 Our Privacy Policy explains how we collect and use your personal information. You should read it together with these terms.

2.4 Section 14 explains how these terms can change. The date at the top of this page shows when they last changed.

3. Who can use Reimbsr

3.1 To use Reimbsr you must be 18 or over and live in the UK. By creating an account, you confirm that you are.

3.2 Reimbsr is built for NHS doctors working in the UK, and for dentists in foundation or core training, to keep track of and claim their own work expenses. It is designed for people employed through PAYE, for example by an NHS trust or health board. HMRC's P87 is only for employees. If you are self-employed or work through your own company, you claim tax relief through Self Assessment or your company instead, and Reimbsr's P87 and tax relief estimates are not for you. Use Reimbsr only for your own expenses and claims, not to prepare claims for anyone else.

3.3 You may have one account. Give us accurate details and keep them up to date.

3.4 You sign in with Apple (on iPhone), with Google, or with a 6-digit code we email to you. Keep those accounts and your phone secure, because anyone who can get into them may be able to get into Reimbsr. Tell us straight away if you think someone else has used your account. You are responsible for what is done in your account, unless it happens because of our failure, or because someone got in even though you took reasonable care to keep your sign-in secure.

4. What Reimbsr does, and what it does not

4.1 Reimbsr is a productivity tool that organises your work expenses and makes claiming them easier. It helps you to:

• keep your receipts and expense records in one place;
• read the details from the photos, PDFs and emails you add, using AI;
• sort each item to your employer or to HMRC, and show the rule it may be claimed under;
• flag items that may need a closer look;
• work out mileage under the travel rules;
• put together a claim pack (a PDF of your items and evidence) and draft an email to your employer, for you to check and send;
• fill in HMRC's P87 form (for claiming tax relief on work expenses you pay yourself) on your phone, for you to check, sign and submit;
• remind you about deadlines, answer questions about an expense from published NHS and HMRC guidance (Ask Reimbsr), and estimate what doctors in your grade typically get back.

4.2 You send everything yourself. Reimbsr never submits a claim or form for you. To send a claim, it opens your own email app or your phone's share options, and you choose whether, how and to whom to send it. You sign your P87 and submit it to HMRC yourself, online or by post.

4.3 Your employer and HMRC decide. We cannot promise that any claim will be paid, any amount reimbursed or any tax relief given, or when.

4.4 It is not advice. Reimbsr gives information drawn from published guidance and the details you give it, and organises your own records. It does not give financial, tax, accounting or legal advice, and it does not know your full situation. We are not financial advisers, accountants, tax advisers or tax agents. We never act for you with your employer or HMRC: we do not contact them for you, sign anything for you or receive any money for you. If you are unsure about your own situation, ask your employer, HMRC or a qualified adviser.

4.5 We are independent. Reimbsr is not part of, endorsed by or connected to the NHS, any NHS employer, HMRC or any professional body. Their names are used only to describe the rules Reimbsr applies and the organisations you claim from.

4.6 The rules it uses. For claims to your employer, Reimbsr uses England's national NHS rules, such as the national relocation and excess travel framework and Section 17 of the NHS Terms and Conditions. It does not include your employer's local policies, or the different rules used by NHS employers in Scotland, Wales and Northern Ireland. If your employer is outside England, treat everything Reimbsr says about claims to your employer, including Ask Reimbsr answers, as England's rules, and check with your employer before you claim. For tax relief, Reimbsr uses HMRC's published guidance, which applies across the UK. Tax estimates use a 20% or 40% rate chosen by your grade, not your own tax position, so they will not match it if you pay Scottish income tax or a different rate.

4.7 Rules change. Rules, rates and fees change. We update Reimbsr from time to time, but it may not reflect a change straight away. Where the app shows the date a rule or source was last checked, use that date to judge how current it is.

4.8 What you need. Reimbsr needs an iPhone or Android phone running a version of iOS or Android that the app supports, as shown on the App Store or Google Play, and an internet connection. Reading documents, Ask Reimbsr, mileage and saving to your account only work online. Reimbsr can read photos, PDFs and the text of emails. It cannot read other kinds of file.

5. Check before you rely on it

5.1 Reimbsr uses AI and automatic rules to read documents, sort, calculate, fill in forms, measure distances, suggest deadlines and answer questions. These can be wrong or incomplete. For example, Reimbsr might:

• misread an amount, a date or a name;
• sort an item to the wrong place, or show the wrong rule for it;
• claim the full amount on a receipt when your employer or HMRC will only pay or relieve part of it, for example a cost over a cap;
• put the full amount of a professional fee on your P87 when HMRC only gives relief on part of it. For example, Reimbsr puts your whole BMA subscription on the P87, but HMRC gives relief on 85% of it. Change the figure before you submit;
• treat two different expenses as one, or miss a duplicate;
• miss something you could claim;
• measure the wrong route, or use the wrong deadline;
• fill in a form wrongly;
• give an answer that is incomplete or out of date.

5.2 Before you rely on anything Reimbsr produces, or send it to anyone, check it against your original receipts and documents and the rules that apply to you. Reimbsr claims the amount on each receipt unless you change it. On your P87, Reimbsr puts the full amount of each professional fee. HMRC restricts relief on some fees to a percentage, for example 85% of the BMA subscription, so change those figures before you sign. Check where each item is sorted. If an item is in the wrong place, swipe it away so it is not claimed there, and contact us so we can help you claim it in the right place.

5.3 Documents in your name. Reimbsr drafts claim packs, emails and forms for you to send in your own name. They include wording Reimbsr adds, such as the notes after the list of items in a claim pack, the text of a drafted email and any summary Ask Reimbsr writes for you to send to your employer. We are responsible for the fixed wording we add being accurate. A claim pack also includes the evidence attached to it, such as the full text of forwarded emails and route maps that show your home town. Read all of it before you send it. If anything is wrong, change it or leave it out. If you cannot change it in the app, do not send it, and tell us. Reimbsr never signs anything for you. When you send a document, you are making the statements in it, so only send it if you believe it is true and complete.

5.4 Estimates are not promises. Figures such as what a grade typically gets back in a year, or the tax relief an item may earn, are estimates based on typical costs and published rules. What you get back may be different.

5.5 Ask Reimbsr answers questions about an expense using a fixed set of published NHS (England) and HMRC documents, which it cites, and details you have given us, such as your grade, your employer and the expense. Its verdict summarises what that guidance says. It is not a decision, it does not know your employer's local policies, and it is not advice about your own tax position. Check the cited sources, and get your employer's approval before you book, buy or pay for anything because of an answer, for example study leave approval before a course.

5.6 Deadlines and reminders. Reimbsr shows a national deadline only for relocation and travel claims, and your employer may set a different one. Reminders are sent by your phone, so they depend on notifications being on and on you opening Reimbsr from time to time. We send no more than one reminder a day and three a week, so a reminder can be combined with others or arrive later than you expect. Reminders are there to help, not a guarantee. You remain responsible for meeting your employer's and HMRC's deadlines.

6. Your responsibilities

6.1 You decide what to claim. You are responsible for every claim, form, email and document that you send, submit, forward, download or share using Reimbsr, and for making sure it is accurate, complete and honest.

6.2 In particular, you must:

• only claim costs you are entitled to, and never claim the same expense twice, from your employer and HMRC or anywhere else;
• check every claim and form before you send it;
• meet your employer's and HMRC's deadlines and evidence rules;
• keep the original receipts and records your employer or HMRC may ask for, for as long as they may ask for them;
• tell your employer or HMRC if you find a mistake in something you have sent.

6.3 A false or misleading claim to an employer or to HMRC can be fraud. It can lead to money being recovered, penalties, or disciplinary or regulatory action. Having used Reimbsr does not excuse a claim that is wrong.

6.4 Only add receipts, documents, emails and details that you have the right to share. Only include other people's personal information, such as a colleague's name on a shared receipt, where your claim needs it.

7. Your forwarding address

7.1 Reimbsr gives you a personal email address for forwarding receipts. Once you have allowed AI reading, Reimbsr reads each email that arrives like a receipt you upload. Emails that arrive before then are kept unread until you allow it, up to 20, as our Privacy Policy explains. If it finds an expense, it adds it to your Inbox, unticked, with a copy of the email and any image or PDF attachments. Other attachments are not kept. Each email Reimbsr reads uses one of your AI reads, and emails over the size or hourly limits are turned away. Reimbsr does not check who sent an email, and nothing is claimed until you tick it.

7.2 Keep the address private. If you think someone else is using it, contact us and we will replace it.

7.3 Only claim an emailed item if you recognise it as your own expense. If something arrives that you did not send or expect, delete it and tell us.

7.4 If emails you did not send use up any of your Free allowance, tell us and we will give it back.

7.5 Do not use the address to receive anything other than your own work expenses, and do not send it spam or bulk mail. We may limit or block mail sent to it to keep Reimbsr working.

8. Your content, and ours

8.1 Your receipts, documents, emails, claims and questions belong to you, and so does the information in the packs and forms Reimbsr makes for you.

8.2 You allow us to store, copy, process and send your content only as we need to: run Reimbsr for you; keep it secure, prevent misuse and fix problems; and check and improve how accurately Reimbsr reads documents and answers questions, using automated checks, the corrections you make and the ratings you give. We do this ourselves and through the providers named in our Privacy Policy. This permission ends when your content is deleted, apart from copies we keep for the periods set out in the Privacy Policy.

8.3 We do not sell your content, use it for advertising or use it to train AI models, and our AI provider does not use it to train AI models either.

8.4 Keep your own copies of anything important. Reimbsr does not replace the records your employer or HMRC may ask you to keep.

8.5 Reimbsr belongs to us. We, or the people who license it to us, own Reimbsr, including the app, its design, text, rules tables and software. We give you a personal, non-transferable licence to use Reimbsr for your own expenses while you have an account. Apart from this licence and what the law allows, you may not copy, change or share Reimbsr. The NHS and HMRC names, and HMRC's P87 form, belong to their owners.

8.6 Feedback. If you send us ideas or feedback, we may use them to improve Reimbsr without paying you. We will not name you without asking.

9. Plans and payment

9.1 Free. Free costs nothing and has no time limit. It is not a trial. In each UK tax year (6 April to 5 April), Free includes:

• 15 AI reads. An AI read is each receipt, photo, PDF, forwarded email, payslip, P60 or P45 that Reimbsr reads, and each new mileage route it measures;
• 5 trust claims. A claim counts when you first make its PDF. Making it again is free;
• 10 Ask Reimbsr questions;
• unlimited expenses you enter by hand, P87 forms and HMRC evidence PDFs.

The app shows how much you have left. Use on Pro counts too. The allowances count everything you used in the tax year, including while you were on Pro, so if Pro ends part way through a tax year, you may already have used your Free allowances until 6 April.

9.2 Pro. Pro is a yearly subscription. It includes unlimited AI reads and trust claims, and Ask Reimbsr with a fair-use limit on questions each calendar month. If you reach it, the app tells you the date you can ask again. To keep Reimbsr working for everyone, every account, on Free or Pro, can have up to 30 documents or emails read, and ask up to 30 Ask Reimbsr questions, in any hour. If you reach an hourly limit, the app tells you and you can try again later. We may also limit an account that uses Reimbsr through automated tools, or far faster than one person could need for their own claims. If we do, we will tell you why.

9.3 Buying. You buy Pro through the Apple App Store or Google Play, at the price shown before you confirm, including VAT. Apple or Google take the payment, and their terms also apply to your purchase. A subscription belongs to the Reimbsr account you were signed in to when you bought it. If you restore it while signed in to a different Reimbsr account, it may move to that account.

9.4 Renewal. Pro lasts for a year from the day you buy it. It then renews for another year at the price shown in your store at the time, unless you turn off renewal before your renewal date. Apple or Google take the renewal payment under their own terms.

9.5 Turning off renewal. You can turn off renewal at any time, without giving notice or a reason, in your App Store or Google Play subscription settings. In the app, while you have Pro, Plans has a link to them where your store provides one. Pro then stays active until the end of the year you have paid for. Deleting the app or your Reimbsr account does not turn off renewal. If you are charged for a renewal after you told us you wanted to end Pro, or after you deleted your account, tell us and we will refund it in full. This does not limit your other legal rights.

9.6 Price changes. If the price of Pro goes up, you will be told in advance, as Apple's or Google's rules require, and you can turn off renewal before the new price applies.

9.7 Your right to cancel and get your money back.

• You can cancel Pro within 14 days of the day you first buy it, and within 14 days of each yearly renewal. You do not need to give a reason.
• We will make sure you get a full refund of that payment.
• To cancel, ask Apple or Google for a refund: for Apple, use reportaproblem.apple.com; for Google Play, follow Google Play's refund steps. You can also email hello@reimbsr.com with the words "Cancel Pro".
• If Apple or Google do not refund you, we will. We will pay you within 14 days of the day you told us you were cancelling, back the way you paid if we can. If we cannot, we will ask you how you want to be paid.
• When you cancel, your account moves to Free (section 9.8). Turn off renewal in your App Store or Google Play settings as well, so you are not charged again. If you are, section 9.5 applies.
• These rights are in addition to your other legal rights, for example if Reimbsr is faulty or not as described.

9.8 When Pro ends, your account moves to Free. Everything you have added stays. The Free allowances then apply, counted as section 9.1 explains.

9.9 Changes to Free. For as long as we provide Reimbsr, Free will stay free of charge, with no time limit. We may change its allowances. If we reduce them, we will tell you at least 30 days before, and the reduction will not start until the next tax year begins on 6 April. Anything you have already added stays.

9.10 Part-year refunds. Where these terms say we will refund the part of your Pro year you have not used, this is how it works:

• we take the price you paid for your current Pro year and refund the share for the days left in it, counted from the day Pro ends for you;
• Apple or Google took your payment, so we may ask you to request the refund from them first, and we will tell you how. If they do not pay you the full amount due, tell us and we will pay the difference ourselves within 14 days, by bank transfer or another way we agree with you;
• anything Apple or Google have already refunded you for the same year is taken off;
• if you did not pay for your Pro year, for example because it was a promotion, there is nothing to refund.

10. Fair use

You must not:

• use Reimbsr for anything unlawful or fraudulent, including false or inflated claims;
• try to get into other people's accounts or data, or into parts of Reimbsr you are not allowed to use;
• copy, scrape, decompile, reverse engineer or overload Reimbsr, except where the law allows you to;
• upload anything harmful, such as malware;
• get around plan limits, security or usage controls;
• resell, rent or share access to your account.

11. Changes and availability

11.1 Reimbsr is a developing product, so what it offers will change over time. We may add features at any time. We may change or remove a feature, or change how it works, the rules and rates it uses or the providers we rely on, only for one of these reasons:

• to reflect a change in NHS or HMRC rules, rates, forms or guidance, or in the law;
• to fix a fault, or to deal with a security risk or a risk of fraud or misuse;
• because a provider we rely on changes or stops its service and we cannot reasonably replace it;
• to improve Reimbsr in a way that does not make it worse for you in any significant way;
• to stop offering a feature that too few people use, if we follow section 11.2.

11.2 If a change will make Reimbsr worse for you in a significant way, we will tell you by email, and in the app where we can, at least 30 days before it applies, and explain what it means for you. If we must act sooner for a legal or security reason, we will tell you as soon as we can. A change makes Reimbsr worse for you in a significant way if, for example, it removes a feature you use, lowers an allowance or limit, or adds a charge. If you have Pro and you do not want to keep it after such a change, tell us within 30 days of our message. We will end your Pro and refund the part of the year you have not used (section 9.10). Turn off renewal in your App Store or Google Play settings as well, so you are not charged again. If you are, section 9.5 applies.

11.3 We work to keep Reimbsr available and accurate, but we cannot promise that it will always be available, uninterrupted or free of errors. We may pause it for maintenance or updates, or because of something outside our control. Keep the app up to date, because older versions may stop working. This does not affect your legal rights in section 13.2.

11.4 If we stop providing Reimbsr. We may stop providing Reimbsr altogether, for example because it no longer covers its costs, because a provider we depend on ends its service, or because of a change in the law. If we do:

• we will tell you by email, and in the app where we can, at least 60 days before Reimbsr stops. If something outside our control makes that impossible, we will give you as much notice as we can;
• from the day we tell you, we will stop selling Pro and stop renewals. If you are charged for a renewal after that, we will refund it in full;
• until Reimbsr stops, you can save your claim PDFs and forms from Archive and ask us for a full copy of your records, including your receipts and evidence;
• if you have Pro, we will either keep Pro working until the end of the year you have paid for, or end it early and refund the part you have not used (section 9.10).

12. Ending your account

12.1 You can stop using Reimbsr at any time. You can delete your account in the app (Settings, then Delete account) or by emailing hello@reimbsr.com. Deleting your account deletes your claims, receipts and evidence for good, as our Privacy Policy explains. It cannot be undone. PDFs that Reimbsr saved on your phone stay there until you delete the app. Before you delete it, save the claim PDFs and forms you want from Archive. For a copy of all your records, including every receipt and forwarded email, email us and we will send it to you within one month. Keep the records your employer or HMRC may ask for (section 6.2). Deleting your account does not turn off renewal of a Pro subscription. Do that in your App Store or Google Play account.

12.2 We may suspend or close your account if you seriously or repeatedly break these terms, if we reasonably believe you are using Reimbsr for fraud or to harm others, or if the law requires us to. Unless the law or a risk of harm stops us, we will tell you first, explain why and give you a reasonable chance to put things right. While your account is suspended, you can still get a copy of your records, unless the law stops us. Before we close your account, we will give you at least 30 days to get a copy of your records, unless the law stops us. If we close it because you broke these terms, we will refund the part of any Pro subscription you have not used (section 9.10), less any reasonable costs your breach caused us. If we close it for any other reason, we will give you at least 30 days' notice and refund the part you have not used (section 9.10).

12.3 Sections 6, 8, 9.7, 9.10, 13, 15, 16 and 17 continue to apply after your account ends, and so does any refund we owe you.

13. Our responsibility to you

13.1 What we are responsible for. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or our failing to use reasonable care and skill. Loss or damage is foreseeable if it was obvious it would happen, or if we both knew it might happen when you accepted these terms. We are not responsible for loss or damage that is not foreseeable.

13.2 What we never limit. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit. Your legal rights as a consumer are not affected, including your rights to digital content that is of satisfactory quality, fit for purpose and as described, and to services provided with reasonable care and skill. Citizens Advice (England and Wales), Advice Direct Scotland or Consumerline (Northern Ireland) can tell you more about these rights.

13.3 Decisions by your employer or HMRC. Your employer and HMRC decide what they pay or relieve, and we do not guarantee any outcome. We are not responsible for their decision to refuse, reduce, recover or delay a claim, unless it was caused by our breaking these terms or not using reasonable care and skill.

13.4 Mistakes you could have caught. We are not responsible for:

• loss caused by a wrong detail in a claim, form or document you sent, such as an amount, date or name, to the extent that you could reasonably have spotted it by checking it against your own receipts and records before you sent it. If the mistake was ours as well, we share the loss with you fairly, according to how far each of us caused it;
• a deadline you missed, to the extent that you could reasonably have found the right deadline in your employer's or HMRC's own rules;
• tax or interest that you would have had to pay anyway.

This section does not apply to wording that Reimbsr adds to a document and that you cannot change before you send it, or to an amount that Reimbsr works out by its own rules, such as a mileage amount. The second point above does apply to the deadlines Reimbsr shows.

13.5 Things that are not part of Reimbsr. We are not responsible for problems caused by things that are not part of Reimbsr and that we do not control, such as the App Store, Google Play, your phone, your mobile network, your email provider or your internet connection. This does not cover the companies we use to run Reimbsr, such as our hosting, AI and mapping providers. We are responsible for them as if they were us.

13.6 Events outside our control. We are not responsible for delays or failures caused by events outside our reasonable control, such as a failure of the public internet or power supply, a cyber attack we could not reasonably have prevented, fire, flood, war or government action. This does not cover problems we could have avoided by taking reasonable care, including problems with our own systems, staff or providers. If such an event happens, we will tell you, do what we reasonably can to limit its effect, and restore Reimbsr as soon as we can. If it stops Pro working for more than 30 days in a row, you can end Pro and we will refund the part of the year you have not used (section 9.10). Turn off renewal in your App Store or Google Play settings as well, so you are not charged again. If you are, section 9.5 applies.

13.7 Our limit. If you are a consumer, our total liability to you for any one event, or series of connected events, is limited to £500. This limit does not apply to:

• refunds we have promised in these terms;
• your legal rights to have faulty or misdescribed digital content or services put right, or to a price reduction or refund;
• loss caused by our failing to keep your information secure, including losing or damaging your records, or by our breaking data protection law;
• loss caused by our deliberately breaking these terms;
• anything in section 13.2 that we cannot limit by law.

13.8 If you use Reimbsr for a business. These terms are written for doctors and dentists claiming their own expenses as individuals. If you use Reimbsr wholly or mainly for a business, for example as a self-employed locum or through your own company, this section applies to you instead of sections 13.1 and 13.7:

• we are responsible for loss you suffer as a direct result of our breaking these terms or failing to use reasonable care and skill;
• we are not responsible for loss of profit, income, business, contracts, goodwill or savings, or for indirect loss;
• our total liability to you is limited to £100, or the amount you paid for Reimbsr in the 12 months before the event, if that is more.

Section 13.2 still applies to you, apart from the parts about consumer rights.

14. Changes to these terms

14.1 We may change these terms to reflect a change in the law or in NHS or HMRC rules, to reflect a change to Reimbsr made under section 11, or to make them clearer.

14.2 If a change could put you at a disadvantage, we will tell you by email, and in the app where we can, at least 30 days before it takes effect, and explain what it means for you. We may make a change sooner if the law requires it. If you do not want to accept the change, you can end your account before it takes effect. If you have Pro, you can also tell us before then and we will refund the part of the year you have not used (section 9.10). Turn off renewal in your App Store or Google Play settings as well, so you are not charged again. If you are, section 9.5 applies. If you keep using Reimbsr after the change takes effect, the updated terms apply. Changes that only help you, or make no difference to you, can take effect straight away.

14.3 We keep a copy of every version of these terms, and you can ask us for an earlier one.

15. Complaints and the law

15.1 If you are unhappy with Reimbsr, please contact us first at hello@reimbsr.com or on 07565 408178. We will reply within 5 working days and aim to resolve your complaint within 30 days. If we need longer, we will tell you why. When we give you our answer, we will also tell you whether an independent dispute resolution service is available. For free, independent advice, contact the Citizens Advice consumer helpline (England and Wales), Advice Direct Scotland (Scotland) or Consumerline (Northern Ireland).

15.2 These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you also keep the protection of the consumer laws where you live. You can bring a claim in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts there. If we bring a claim against you, we will bring it in the courts of the part of the UK where you live.

16. General

16.1 We may transfer this agreement to another organisation, for example if our business is sold. We will tell you if this happens and make sure your rights are not reduced. If you are unhappy with the transfer, you can end your account and we will refund the part of any Pro subscription you have not used (section 9.10). You may not transfer your account or this agreement to anyone else.

16.2 No one else has any rights under these terms, except Apple as set out in section 17. Your agreement is with Niche Compute Ltd only. Its directors, shareholders and staff are not personally a party to these terms.

16.3 If a court or other authority decides that part of these terms is invalid or cannot be enforced, the rest of them still apply.

16.4 If we delay in enforcing these terms, we can still enforce them later.

16.5 How we contact each other. We will contact you by email to the address linked to your account, or in the app. If you signed in with Apple and chose to hide your email, we will use the address Apple gave us, which forwards to you. Keep your email address up to date. You can contact us using the details in section 1.

16.6 These terms are only available in English.

16.7 If a user dies. Their personal representative can contact us for a copy of their records or to close their account. A Pro subscription must be turned off in the App Store or Google Play account it was bought with, and we will refund any renewal charged after we were told.

17. Apple and Google

17.1 If you downloaded the app from the Apple App Store:

• these terms are between you and us, not Apple. We, not Apple, are solely responsible for the app and its content;
• we give you a non-transferable licence to use the app on Apple devices that you own or control, as the Usage Rules in the Apple Media Services Terms and Conditions allow. Pro cannot be shared through Family Sharing;
• we, not Apple, are solely responsible for providing any maintenance and support for the app, as these terms describe or as the law requires. Apple has no obligation to provide any maintenance or support for the app;
• if the app fails to meet a warranty that applies to it, you can tell Apple, and Apple will refund the price you paid for the app, if any. To the extent the law allows, Apple has no other warranty obligation for the app;
• we, not Apple, are responsible for dealing with any claim by you or anyone else about the app, including product liability claims, claims that the app fails to meet a legal or regulatory requirement, and claims under consumer protection, privacy or similar laws;
• if anyone claims that the app or your use of it infringes their intellectual property rights, we, not Apple, are responsible for investigating, defending, settling and discharging that claim;
• you confirm that you are not in a country subject to a US Government embargo or designated by the US Government as "terrorist supporting", and that you are not on any US Government list of prohibited or restricted parties;
• you must follow any third-party terms that apply when you use the app, such as your mobile data agreement;
• questions, complaints or claims about the app should go to us: Niche Compute Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, hello@reimbsr.com, 07565 408178;
• Apple and its subsidiaries are third-party beneficiaries of these terms and, once you accept them, Apple has the right to enforce them against you.

17.2 If you downloaded the app from Google Play, Google Play's terms and policies also apply. Google is not responsible for the app.

17.3 Reimbsr's mileage feature uses Google Maps. Your use of Google Maps through Reimbsr is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

18. Contact

Questions about these terms: hello@reimbsr.com, 07565 408178, or write to Niche Compute Ltd, 71-75 Shelton Street, Covent Garden, London WC2H 9JQ.